Advanced Reports for Tracking

to analyze your agent information

Identify the agent activities that will help you better understand your agent's performance, which will result in higher customer engagement and boost revenue for your businesses.

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Advanced Reports for Tracking

Gain Insights that Lead to Business Growth with Advanced Reports

Track & Analyze agent performance and get data-driven insight by referring agent dashboard.

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chat report

Chat Report

Track your agent performance with this powerful automated tool to analyze chat reports and improve your site conversions to enhance your sales and customer support performance.

agent report

Agent Report

Analyze agent report that enables the business to quickly evaluate and track current scenarios about your agent performance in every sector at the same time to grow your business.

export charts

Export charts

Gather full-scale data about agent performance and their activity in your customer support department, including chat timing, total chat attended, and more, with this all-in-one, mobile-friendly tool.

What is Advanced Reports?

Advanced Report is a collection of agent-centric data that help businesses to understand their agent performance. It helps to analyze the agent-contact interaction with a graphical representation. You can easily track your agents, see what they are doing, and compare information like total chats attended and average chat time of agents to identify trends in your businesses.

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Explore More Features

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What our customers say

I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!

I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.

500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.

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