best-live-chat-software

Best Live Chat Software

Maximize customer engagement, productivity, and conversions with a Live Chat tool that provides the best-in-class features.

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Develop strong relationships with customers

  • Live chat can help you build your subscriber base.

  • To increase engagement, schedule and automate your messaging.

  • Resonate with the tastes and segmentation of your subscribers.

  • Transform data into useful information.

best live chat software

Multi-channel Support

Engage your website visitors by integrating your live chat with multi-channel communication like text, Facebook, WhatsApp, and many more.

multi-channel support
website live chat

Website Live Chat

Get one-to-one support through the website live chat with our team of experts to keep engaging with your audience more effectively.

facebook messenger

Facebook Messenger

Achieve a high customer retention rate by explicitly resolving queries of their preferred channel using Facebook messenger without interruption.

whatsapp support

Whatsapp Support

Engage with your customers and achieve high customer satisfaction using Whatsapp to increase conversion rates by offering a convenient and user-friendly support solution.

Find out more about Multi-channel Support

Unlimited Departments

Create multiple departments for product inquiries, technical issues, or general discussions to ensure customer service efforts into the manageable section.

unlimited departments
add multiple departments

Add Multiple Departments

Manage your entire business and department with one click by using this multiple department feature and get access to all customer records and information.

website for support

Website For Support

Improve your customer service platform by integrating multiple websites into one dashboard to add and manage departments effectively.

agent portal

Agent Portal

Customize your helpdesk team and create multiple departments with our simple and easy tool to get the answer to your customer inquiries quickly.

Find out more about Unlimited Departments

UI Theming

Customize your text, colors, themes, and designs for the full-featured live chat service to save time and deliver a better customer service experience without the hassle.

ui theming
chat widget customization

Chat Widget Customization

Customize website design to match your company branding from your Live chat platform in just a few clicks to deliver a fantastic customer experience.

image library

Image Library

Choose the pre-uploaded background image of your choice from the image library in just a few clicks to easily connect with website visitors.

html template

HTML Template

Customize the chat widget to enhance the user's experience with the help of HTML templates of your choice to improve the outlook of the chat window by ensuring a great customer experience.

Find out more about UI Theming

Agent Dashboard

Manage your agent status, information, and set up a simultaneous chat to address visitors' queries at the same time to reduce customer wait time.

agent dashboard
agent information

Agent Information

Monitor, manage and optimize all your agent information which will provide advanced filters and multiple dashboard options such as grid and table views to control your dashboard efficiently.

agent status

Agent Status

Analyze the agent status to boost the team's productivity by determining how many members are active and how many are inactive, resulting in the best customer support experience.

multiple dashboard view

Multiple Dashboard View

Provide high-quality multiple dashboard options to track and analyze your agent information, allowing you to see the complete information in your department by quickly switching grid or table view at your convenience.

simultaneous chat

Simultaneous Chat

Assign multiple chats at once with just a single click using the simultaneous chat option according to their availability, resulting in a significant increase in productivity.

Find out more about Agent Dashboard

App Integration

Increase customer service quality by automate your CRM process, reduce issues, manage tasks to create complex workflows and reduce human error for faster resolution.

app integration
crm integration

CRM Integration

Simplify the onboarding process and automate client resource management by helping your customer service team to develop more meaningful relationships with your customers.

project management

Project Management

Manage all your tasks while ensuring your team is informed and aware of all the activities from your team using project management integration with live chat, allowing you to focus on what's essential to achieve deadlines.

webhooks

Webhooks

Utilize webhooks URL to send real-time notifications embedded in other applications, and trigger them when there is a change in a project or business.

Find out more about App Integration

Conversation History

Keep track of all the customer history that captures the text, timestamps, location, and files of each conversation in your chat for a quick resolution.

conversation history
track chat history

Track Chat History

Save your valuable time by tracking customer chat history, evaluating agent performance, and storing important messages on your dashboard for a smooth customer service workflow.

send customer conversation

Send Customer Conversation

Use this powerful feature to share your live chat conversations with customers via email, SMS, or any platform to improve customer service and loyalty.

search transcript

Search Transcript

Identify a customer's conversation quickly and easily by searching for keywords in the chat history or typing at the beginning of the chat transcript to understand the overview of the conversation.

Find out more about Conversation History

Advanced Reports

Monitor your customer support agents' performance and export detailed chat reports to help your team perform better in connecting with customers for best-in-class customer service.

advanced reports
chat report

Chat Report

Analyze chat report from your agent to help you improve your business on your customer service platform and filter data for further analysis to enhance your sales, marketing, etc.

agent report

Agent Report

Track multiple agents' reports at once, with a user-friendly interface to set up and manage the best analytics platform for team leaders, and product managers, that need to keep track of agent performance.

export charts

Export charts

Record all your agent performance in real-time and provide detailed agent-contact information in the graphical representation to analyze and manage your businesses by exporting the data for maximum efficiency.

Find out more about Advanced Reports

Video Conferencing

Create custom video conference interactions with built-in features like text chat and screen sharing for online collaboration in audio, video, and seminar meetings for greater engagement.

video conferencing
video call recording

Video Call Recording

Record and playback your video conference meeting for future reference with simple and effective playback video recorder software, and send it to other people who weren't present at the time.

screen sharing

Screen Sharing

Use the screen sharing method to acquire remote access from your computer, smartphone, or large-format display, which will pique your audience's interest during your presentation.

secure meeting

Secure Meeting

Ensure your meetings are secure and reduce unnecessary invitees from attending by using password authentication, which will allow you to connect with team members in the organization safely and securely.

Find out more about Video Conferencing

Chatbot Software

Manage customer support, improve marketing efforts, and produce leads with customizable website chatbots to solve common inquiries.

chatbot software
create bots

Create Bots

Take advantage of the chatbot template by allowing images and videos to create bots that can propel your company to the next level through engagement at all times by simplifying your efforts to improve customer experience.

bot integration

Bot Integration

Remove the "fill-in-the-form" strategies and integrate the automated Chabot feature to collect leads and turn them into potential customers in real-time for more conversions.

lead generation

Lead Generation

Ensure customers have a positive experience across all channels, collecting leads and answering customer questions using natural language using our advanced AI technology.

Find out more about Chatbot Software

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