7 Best Web Chat Software for Live Customer Support

• Table of Content
• What Is a Web Chat Software?
• How Do You Make Customer Support Smooth with Web Chat Software?
• List of Best Web Chat Software in 2022
• Summing It Up

Customers nowadays expect to speak with someone right away when they need help. In other words, for today's consumers, speed and quality are everything. However, balancing speed and quality is difficult, but not impossible.

You can utilize online chat technologies to improve the speed and quality of your interactions to engage and support your customers in real-time. This may help you improve the customer experience, drive sales, and increase customer retention.

What Is a Web Chat Software?

Web chat software is a messaging platform that allows your company to interact with website visitors in real time. Live chat or customer messaging software are some other names for the tool.

You can use web chat software to start dialogues with new customers, communicate with returning customers and help current users. It is a modern, ongoing, and customized method to improve customer engagement, delighting them and keeping them over time.

Smooth Customer Support with Web Chat Software

Now that you understand what is web chat software, let's dive into some key strategies to make the experience as smooth and efficient as possible.

1. Increase Client Engagement

Integrate your live chat with multichannel communication channels such as SMS, Facebook, WhatsApp, and others to engage your website and visitors. You can enable your consumers to get one-on-one assistance from your customer care support via a website-live-chat app. It is also possible to increase client retention by specifically responding to their queries without intervention.

2. Improve Organization

You can create separate divisions for product queries, technical difficulties, and general talks to keep customer service activities in one place. Using this multiple-department capability, you can manage your whole business and department with a single click and have access to all client data and information.

3. Receive Multiple Language Support

The most straightforward option is to load different language files or chat scripts if your website supports several languages by loading various pages/URLs for each language. Another approach is to provide the customer with a dropdown menu with many language selections. Real-time translation can also be used to manage numerous languages.

Best Web Chat Software in 2022

In today's digital age, businesses are increasingly relying on web chat software to provide efficient and effective customer support. To help you choose the right solution for your business, here is a comprehensive list of the best web chat software available in 2022.

1. NinjaChat

NinjaChat by 500apps allows unlimited text, video, and audio conversations from one spot. With this simple solution, you can customize your helpdesk staff and build numerous departments to respond to client inquiries swiftly. Using the multiple-department capability of the live chat software, you can manage your whole business and department with a single click and have access to all client data and information. For example, the application enables you to create separate divisions for product queries, technical difficulties, and general talks to keep customer service activities in one place.

You can also improve your customer support platform by combining various websites into a single dashboard to add and manage departments effectively.

Pricing

NinjaChat, along with 39 applications in the 500apps suite, can be used by users for free for 14 days of the trial version. However, users can avail of the application's features for $14.99 per month.

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2. LiveChat

LiveChat is the market leader in live chat software? LiveChat offers visually appealing live chat-support software for your customer care agents to use on their computers, tablets, and mobile devices. This means you may connect with customers while traveling without having to log into your website dashboard.

You can integrate your live chat with multichannel communication channels such as SMS, WhatsApp, and Facebook to engage your website and visitors. You can also include pre-chat survey forms before and after a live chat session to assess the performance of your support and sales staff members.

You can also do app integration with various services, including famous CRM tools like Google Analytics and Zendesk. It also integrates with all of the leading email marketing platforms, such as Mailchimp and Constant Contact.

Pricing

LiveChat offers many plans for companies of all sizes, including startups. Their plans begin at $16 per agent each month invoiced annually, or $19 billed monthly. Each plan allows a 14-day free trial.

3. ChatBot

ChatBot assists small businesses in harnessing the potential of artificial intelligence (AI) chatbots to increase client engagement and overall happiness. It has an easy-to-use drag-and-drop interface for creating your automated bot.

The application's best feature is the hundreds of ready-made, customizable templates it features, which allow you to create discussion situations and chat routing tailored to your company's requirements.

If visitors choose to speak with a live person, you may effortlessly redirect them to your customer care agent, phone assistance, or any of their live chat tool integrations.

Pricing

ChatBot offers a variety of plans to suit organizations of all sizes. Their rates begin at $42 per month when invoiced annually and include conversations with 1000 customers monthly. Each plan comes with a 14-day free trial.

4. HubSpot

HubSpot is a popular all-in-one platform with live chat and a chatbot creator. You can tweak the live chat to match your company's identity and develop automated chatbots for when your crew is offline, all without writing a single line of code. HubSpot's live chat also effortlessly combines all customer data with the HubSpot CRM platform, eliminating the need to enter this information manually.

Aside from live chat, HubSpot has email marketing automation, sales CRM, help desk software, and many other sophisticated marketing features. This enables you to engage with your consumers via a variety of channels, such as live chat, support requests, and email automation. Therefore, HubSpot has a lot to offer both small and large corporate enterprises.

Pricing

You can utilize HubSpot chatbots for free. If you wish to use more tools, such as HubSpot's drag-and-drop landing page builder, you must upgrade to a premium account. These begin at $45 per month.

5. Olark

Olark's live chat plugin allows you to quickly and simply integrate it into your WordPress website. Olark allows you to automatically greet customers, route conversations to the appropriate department, and provide personalized messages depending on the visitor's behavior. These features help you improve the customer experience while lowering the strain on your support workers. You can integrate Olark with several prominent platforms such as Zoom, Google Analytics, Mailchimp, and Slack.

Pricing

Olark has many price levels beginning at $29 per agent each month. They also provide a two-week free trial.

6. Tidio

Tidio is a popular live chat software that can be added to your website in minutes. It has over 35 ready-made chatbot templates, allowing you to answer consumers around the clock. These automatic templates may be customized using their drag-and-drop chatbot editor. Customization allows you to reply to clients more quickly and provide a better overall visiting experience. Tidio also provides an overview of all visits to your website and allows you to see what your consumers are typing in real-time.

Pricing

Tidio has a limited free plan that supports two operators but doesn't include some more advanced live chat features. Paid plans start at $19, billed per month.

7. FreshDesk Messaging

FreshDesk Messaging, previously known as Freshchat, is another excellent web chat software. It is a conversation and messaging tool that allows you to initiate real-time interactions with clients using agents or AI-powered bots. These bots may automatically collect information from visitors and route their queries to the appropriate department.

FreshDesk Messaging displays all client communications in one place, regardless of where they originated. This allows your support team to reply to inquiries more promptly and efficiently.

Pricing

FreshDesk Messaging offers a restricted free plan for up to 100 agents. When invoiced annually, their premium plans start at $15 per agent per month and offer up to 5,000 free bot sessions every month.

Summing It Up

Having multi-channel support on your website adds a lot to your brand's image. It makes it trustworthy and can also help increase customer loyalty, thus increasing revenue. However, most well-established live chat software might become an expense if you are just starting or have a tiny firm.

However, you don't need to worry. You can still provide real-time support to your customers with NinjaChat, one of the best website chat apps in the market. Avail of all its features by visiting their website today and start engaging your website visitors with live chat to convert them into sales leads.