Customers nowadays expect to speak with someone right away when they need help. In other words, for today's consumers, speed and quality are everything. However, balancing speed and quality is difficult, but not impossible.

You can utilize online chat technologies to improve the speed and quality of your interactions to engage and support your customers in real-time. This may help you improve the customer experience, drive sales, and increase customer retention.

What Is a Web Chat Software?

Web chat software is a messaging platform that allows your company to interact with website visitors in real time. Live chat or customer messaging software are some other names for the tool.

You can use web chat software to start dialogues with new customers, communicate with returning customers and help current users. It is a modern, ongoing, and customized method to improve customer engagement, delighting them and keeping them over time.

Smooth Customer Support with Web Chat Software

Now that you understand what is web chat software, let's dive into some key strategies to make the experience as smooth and efficient as possible.

1. Increase Client Engagement

Integrate your live chat with multichannel communication channels such as SMS, Facebook, WhatsApp, and others to engage your website and visitors. You can enable your consumers to get one-on-one assistance from your customer care support via a website-live-chat app. It is also possible to increase client retention by specifically responding to their queries without intervention.

2. Improve Organization

You can create separate divisions for product queries, technical difficulties, and general talks to keep customer service activities in one place. Using this multiple-department capability, you can manage your whole business and department with a single click and have access to all client data and information.

3. Receive Multiple Language Support

The most straightforward option is to load different language files or chat scripts if your website supports several languages by loading various pages/URLs for each language. Another approach is to provide the customer with a dropdown menu with many language selections. Real-time translation can also be used to manage numerous languages.

Best Web Chat Software in 2022

In today's digital age, businesses are increasingly relying on web chat software to provide efficient and effective customer support. To help you choose the right solution for your business, here is a comprehensive list of the best web chat software available in 2022.

1. NinjaChat

NinjaChat by 500apps allows unlimited text, video, and audio conversations from one spot. With this simple solution, you can customize your helpdesk staff and build numerous departments to respond to client inquiries swiftly. Using the multiple-department capability of the live chat software, you can manage your whole business and department with a single click and have access to all client data and information. For example, the application enables you to create separate divisions for product queries, technical difficulties, and general talks to keep customer service activities in one place.

You can also improve your customer support platform by combining various websites into a single dashboard to add and manage departments effectively.

NinjaChat Web Chat Software


NinjaChat, along with 39 applications in the 500apps suite, can be used by users for free for 14 days of the trial version. However, users can avail of the application's features for $14.99 per month.

Increase your Customer Support Experience with Live Chat Software Sign Up 14 Day Trial

2. LiveChat

LiveChat is the market leader in live chat software? LiveChat offers visually appealing live chat-support software for your customer care agents to use on their computers, tablets, and mobile devices. This means you may connect with customers while traveling without having to log into your website dashboard.

You can integrate your live chat with multichannel communication channels such as SMS, WhatsApp, and Facebook to engage your website and visitors. You can also include pre-chat survey forms before and after a live chat session to assess the performance of your support and sales staff members.

You can also do app integration with various services, including famous CRM tools like Google Analytics and Zendesk. It also integrates with all of the leading email marketing platforms, such as Mailchimp and Constant Contact.

LiveChat Web Chat Software


LiveChat offers many plans for companies of all sizes, including startups. Their plans begin at $16 per agent each month invoiced annually, or $19 billed monthly. Each plan allows a 14-day free trial.

3. ChatBot

ChatBot assists small businesses in harnessing the potential of artificial intelligence (AI) chatbots to increase client engagement and overall happiness. It has an easy-to-use drag-and-drop interface for creating your automated bot.

The application's best feature is the hundreds of ready-made, customizable templates it features, which allow you to create discussion situations and chat routing tailored to your company's requirements.

If visitors choose to speak with a live person, you may effortlessly redirect them to your customer care agent, phone assistance, or any of their live chat tool integrations.

ChatBot Web Chat Software


ChatBot offers a variety of plans to suit organizations of all sizes. Their rates begin at $42 per month when invoiced annually and include conversations with 1000 customers monthly. Each plan comes with a 14-day free trial.

4. HubSpot

HubSpot is a popular all-in-one platform with live chat and a chatbot creator. You can tweak the live chat to match your company's identity and develop automated chatbots for when your crew is offline, all without writing a single line of code. HubSpot's live chat also effortlessly combines all customer data with the HubSpot CRM platform, eliminating the need to enter this information manually.

Aside from live chat, HubSpot has email marketing automation, sales CRM, help desk software, and many other sophisticated marketing features. This enables you to engage with your consumers via a variety of channels, such as live chat, support requests, and email automation. Therefore, HubSpot has a lot to offer both small and large corporate enterprises.

HubSpot Web Chat Software


You can utilize HubSpot chatbots for free. If you wish to use more tools, such as HubSpot's drag-and-drop landing page builder, you must upgrade to a premium account. These begin at $45 per month.

5. Olark

Olark's live chat plugin allows you to quickly and simply integrate it into your WordPress website. Olark allows you to automatically greet customers, route conversations to the appropriate department, and provide personalized messages depending on the visitor's behavior. These features help you improve the customer experience while lowering the strain on your support workers. You can integrate Olark with several prominent platforms such as Zoom, Google Analytics, Mailchimp, and Slack.

Olark Web Chat Software


Olark has many price levels beginning at $29 per agent each month. They also provide a two-week free trial.

6. Tidio

Tidio is a popular live chat software that can be added to your website in minutes. It has over 35 ready-made chatbot templates, allowing you to answer consumers around the clock. These automatic templates may be customized using their drag-and-drop chatbot editor. Customization allows you to reply to clients more quickly and provide a better overall visiting experience. Tidio also provides an overview of all visits to your website and allows you to see what your consumers are typing in real-time.

Tidio Web Chat Software


Tidio has a limited free plan that supports two operators but doesn't include some more advanced live chat features. Paid plans start at $19, billed per month.

7. FreshDesk Messaging

FreshDesk Messaging, previously known as Freshchat, is another excellent web chat software. It is a conversation and messaging tool that allows you to initiate real-time interactions with clients using agents or AI-powered bots. These bots may automatically collect information from visitors and route their queries to the appropriate department.

FreshDesk Messaging displays all client communications in one place, regardless of where they originated. This allows your support team to reply to inquiries more promptly and efficiently.

FreshDesk Web Chat Software


FreshDesk Messaging offers a restricted free plan for up to 100 agents. When invoiced annually, their premium plans start at $15 per agent per month and offer up to 5,000 free bot sessions every month.

Summing It Up

Having multi-channel support on your website adds a lot to your brand's image. It makes it trustworthy and can also help increase customer loyalty, thus increasing revenue. However, most well-established live chat software might become an expense if you are just starting or have a tiny firm.

However, you don't need to worry. You can still provide real-time support to your customers with NinjaChat, one of the best website chat apps in the market. Avail of all its features by visiting their website today and start engaging your website visitors with live chat to convert them into sales leads.

What Makes the Best Live Chat Software?
Join the SaaS Revolution
  • All-in-One Suite of 50 apps

  • Unbelievable pricing - $14.99/user

  • 24/5 Chat, Phone and Email Support


Email Finder Author Finder Email Validator Email List Email Hunter Email Checker Email Lookup Email Extractor Email Address Finder Email Scraper Find Emails CRM Software CRM Sales CRM CRM Software Enterprise CRM Software Cloud CRM Software Sales Enablement Workflow Automation Retail CRM Call Center CRM Real Estate CRM Sales Tool SDR Software Sales Engagement Platform Sales Qualified Leads Lead Management Tool Sales Tracking Sales Automation Outbound Sales Sales Prospecting Follow Up Leads Lead Management Call Center Software Call Center Software Outbound Call Center Auto Dialer Software Dialer Call Monitoring Automatic Call Distributor Answering Machine Detection Cloud Contact Center Software Virtual Call Center Call Management Time Tracking Time Tracking Employee Monitoring Time Tracker Time Tracking Software Timesheet Employee Time Clock Employee Tracking App Timekeeping Tracking App Time Clock App Applicant Tracking System ATS Applicant Tracking System Application Tracking System Applicant Software Recruiting Software ATS System Applicant Tracking Applicant Tracker Recruitment Software Candidate Relationship Management Systems Video Interviews Assessment Management Recruitment Software Video Interview Virtual Interview Coding Interview Interview Tool Online Assessment Employment Assessment Test Position Management Hiring App HRMS Software Human Resource Management HRMS Software HR Software Payroll Software Human Resource Software Employee Onboarding HRMS HR System Employee Management Document Management AI Writer Lead Enrichment AI Email Writer Sales Pitch Writer AI LinkedIn Outreach SEO Email writer Backlink Email Writer LinkedIn Chrome Extension Opening Line Writer Lead Generation Linkedin Search Prospect Lead Generation Sales Generation Data Enrichment CRM Integrations Technology Search Search with Email Integrations Website Search OKR Tool KPI OKR Task Management Performance Review Employee Performance Evaluation Employee Review Performance Management System OKR Goals MBO Email Notifications Learning Management System LMS Elearning Enterprise Learning Management Professional Development Employee Training Learning Management System Learning Platform Asynchronous Learning Training Management Knowledge Management Chatbot Chatbot AI Chatbot Customer Service Chatbot Online Chatbot Create Chatbot Messenger Chatbot Chatbot Software Website Chatbot Software Survey Bot Bot Builder Help Desk Software Ticketing Tool User Experience Help Desk Software Ticketing System Helpdesk Ticketing System Feedback Management Service Desk Software Support Ticketing Software Helpdesk Support Software Customer Service Ticketing System Live Chat Customer Service Software Live Chat Software Live Chat App Live Chat System Website Live Chat Live Chat Tool Web Chat Software Live Chat Support Software Customer Service Tool Live Chat Service Customer Feedback Customer Feedback Survey Customer Feedback Management Software Feedback Management Tool Customer Satisfaction Survey Software Customer Feedback Management System Client Feedback Software Survey Analysis Feedback Survey Software Feedback Management System User Feedback Software Customer Onboarding Customer Success Management Onboarding Process Workflows Customer Retention Customer Journey Onboarding Checklist User Segmentation Personalization Customized Templates Popup Builder API Platform End To End API Management Unified API Control REST API Management Web API Gateway API Documentation API Management API Integration API Development Unlimited Projects API Gateway Single Sign on Authentication Software Application Management Password Management SSO Configuration SSO Single Sign-On Access Management Easy Set-Up Single Login Secure Login App Builder App Builder Platform Low Code Application Platforms Low Code Development Build Your Own App Low Code App Software Drag And Drop Builder Custom Application Low Code Platform Low Code No Code Bespoke Software App Widgets Custom Widget File Picker Playground OAuth Keys File Manager Website Monitoring Reporting Web Application Monitoring Website Monitoring App Monitoring Performance Monitor App Baseline Analysis Location Insights Alerting System Reporting Wireframe Tool Design UI UX Project Management Mock Designer Wireframe Designer Website Mockup UI Prototyping Image Library Project Management Real-Time Updates Design UI UX Website Builder Website Builder Webpage Builder Website Creator Landing Page Creator Website Maker Blog Builder Ecommerce Website Builder Website Analytics Website Development Landing Page Builder Email Marketing Email Marketing Software Bulk Email Sender Automated Email Email Campaign Systems Email Automation Software Autoresponders Email Blast Service Email Marketing Email Marketing Automation Drip Campaigns Social Media Management Instagram Post Scheduler Social Media Analytics Social Media Management Social Media Planner Social Media Calendar Social Media Scheduling Social Media Listening Social Media Monitoring Social Listening SEO Tool Keyword Tool Link Building SEO Optimizer Website Audit On-Page SEO Broken Link Checker Rank Tracker Website Grader SEO Competitor Analysis Website Recording Website Analytics Click Tracking Usability Testing Website Monitoring Mouse Tracking Visitor Recording Session Replay Conversion Funnels Website Recording Website Visitor Tracker Website Personalization Lead Generation Tool Popup Maker Lead Generation Software Popup Builder Website Personalization Software Lead Capture Software Popup Builder Lead Capture Tool Lead Generation App Website Personalization App Content Planner Content Planner AI Writer Social Media Content Planner Ai Content Writer Social Media Content Calendar Content Generator AI Blog Writer Content Marketing Software Social Media Calendar Social Media Planner Push Notification Push Notification Push Messages Push Notification Service Push Service Push Notification App Custom Notifications Mobile Push Notifications Push Notification For Website Push Notification Tool Push Notification Providers Image Personalization Email Marketing Template Countdown Clock Personalization Software Personalized Software Countdown Clock Countdown Timer In Email Personalization Tool Personalized Images Personalized Videos Conversational Chatbot PPC Management Keyword Research PPC Management PPC Marketing Keyword Finder Keyword Generator Shopping Ads Adwords Reports Keyword Research Tool Keyword Suggestion Tool Team Chat Team Chat Software Collaboration Software Team Collaboration Team Communication Online Collaboration Collaboration Tool Teamwork Collaboration Virtual Communication Team Collaboration Software Business Phone System Virtual Phone Numbers Virtual PBX Toll Free Numbers Business Phone System IVR PBX Small Business Phone System PBX System VoIP Phone Cloud Phone Video Conferencing Video Conferencing Video Call Recording Virtual Conferencing Software Virtual Meetings Virtual Meeting Platforms Virtual Conference Platforms Online Conference Platforms Video Calling Software Cloud Meetings Video Conferencing Software Email Provider Email Software Software For Emails Hosted Emails Email With Domain Custom Email Address Email Hosting Business Email Address Email Encrypted Custom Domain Email Project Management Software Project Management Task Management Project Planner Project Management Tool Task Management Software Project Planning Software Project Management App Task Management App Project Management System Project Management Software Form Builder Form Builder Survey Builder Order Forms Web Forms Form Maker Form Creator Form Designer Survey Maker Survey Creator Custom Form Appointment Scheduling Appointment Scheduling Software Appointment Scheduling System Meetings Scheduler Appointment Scheduling App Online Appointment Scheduling Online Scheduling App Appointment Scheduler Appointment Booking App Calendar Scheduler Online Scheduler Robotic Process Automation RPA Tools RPA RPA Automation Robotic Automation Software Data Scraper Web Scraper Robotic Automation Website Scraper Business Process Automation Robotic Process Automation Business Process Management Workflow Management Business Process Modelling Business Process Automation BPMN BPM Software BPM Tool Business Process Management Workflow Software Workflow Automation Business Process Mapping App Integration Workflow Software Workflow App Workflow Automation Process Automation Application Integration Data Integration Tool Workflow Management Software Data Integration Software Workflow Tool Marketing Automation Electronic Signature Signature Maker Digital Signature Software Digital Signature Pdf Signer Esign Online Signature Signature Creator Sign Documents Online Electronic Sign E Signature

Get Started with 500apps Today

Ninjachat is a part of 500apps Infinity Suite

Please enter a valid email address
Sign Up 14-day FREE Trial