Manage your agent details and their contact information in one spot for better visibility.
Manage your team's information and facilitate simultaneous chats without impacting the visitor's concern by reducing waiting times and increasing productivity.
Analyze the agent dashboard to keep track of their agent status' which is helpful for your business to have 360-degree views on your department dashboard to build, grow and maintain relationships with your agent.
Track your agent information in real-time using the multiple dashboards option with grid and table view by quickly analyzing your team information such as agent status, contact information, agent details.
Enable businesses to take corrective actions to address multiple chats at once by handling different customer issues, reducing support costs, increasing sales, and improving marketing performance.
I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!
I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.
500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.