Chat Ratings

to get actionable insights

Simple, elegant, and most importantly, easy-to-use software to provide feedback and rate the quality of your conversation with your agent. Good customer service relies on measurable metrics and Chat Ratings helps you improve your business's overall engagement.

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Chat Ratings

Measure Your Customer Feedback And Increase Engagement

Help to improve customer service for greater engagement and a better online reputation.

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understand the user experience

Understand The User Experience

Easy to analyze and optimize when a customer has a problem, thus helping your customer solve the query more quickly and reduce churn rate with chat ratings.

post chat analysis

Post Chat Analysis

Analyze, review, and monitor chat activity using the chat ratings feature. It makes the best customer support experience and enables more successful chat rooms.

customer feedback report

Customer Feedback Report

Increase customer satisfaction and reduce customer bounce rate with our customer feedback reports. Our reports are customized to your business and will give you actionable insights on your customers' feedback.

What is Chat Ratings?

Chat ratings is a simple, effective tool that helps agents to identify the quality of their conversations, promote good conversation practice, and build trust with their clients and prospects. Agents can use it to track the quality of conversations by assigning ratings based on the questions asked, time taken for a response, and more.

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Explore More Features

Here are the additional features to look at

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What our customers say

I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!

I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.

500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.

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