Introduction to Online Live Chat

A lead and a company's customer care representative can communicate more effectively thanks to an online live chat tool. It assists in resolving issues and providing answers to clients' queries. Every time a user accesses a website or clicks on a certain widget, an online live chat window automatically opens.

Features to Look for in Online Live Chat Software

You can land on a great online live chat software if you’re considering the following features:

Proactive Chat

A function where your chat operators start the conversation and get in touch with website visitors to provide immediate assistance. This is an effective method for raising client involvement and satisfaction. It might include a unique message in the form of an image or a little online live chat window.

Visitor Tracking

This acts as a thorough tracking system that gives you more information about the visitors' activities on your website. It provides details like how long a visitor stayed in the chat, the general activity of your agents, conversion monitoring, and transcript reports, among other things.

Chat Monitoring

You can monitor in-depth chats in real time with this tool and observe which of your agents are actively conversing. Having this control also improves the effectiveness and productivity of your agents.

Look for in Online Live Chat Software

Canned Responses

By permitting prepared responses, you can hasten the response time of your representative. In its definition, the textual fragments that are commonly used in conversations are referred to in its definition. By saving and using them again, your agents can use them quickly in following chat sessions, saving you time.

Reports and Analytics

This functionality is crucial for tracking important information, including operator activity, chat history, conversion tracking, visitor information, and average conversation duration. These facts are crucial for identifying winning tactics and potential development areas.

Benefits of Using Online Live Chat Software

You might be asking, why online live chat? Out of all the digital marketing tools, it is crucial. Its primary use is as a tool for direct communication and client support. Direct communication with website visitors improves the customer experience, boosts consumer engagement, and, directly or indirectly, boosts your business's revenue.

  • Automates customer service.
  • Responds to queries outside of regular business hours.
  • Provides self-help tools to lessen the workload of team workers.
  • Allows you to contact leads without an email registration form.
  • Gives you the ability to make proactive direct contact.
  • Prolongs the time that a visitor spends on the site, and even converts them.
  • Provides real-time assistance, a focused strategy, and personalization increase user experience; consumer insights are gathered for ongoing development.

Best Online Live Chat Software Platforms

Here is a list of the top performing online live chat software for you to choose from:


An online live chat app that allows you to engage directly with your customers. It quickly interacts with website visitors and offers services like answering queries, fixing problems, and engaging leads. You don't need any HTML or programming knowledge to create several agents and alter the appearance of your online live chat system.

Key features of NinjaChat includes; unlimited conversations with text, voice, video, and screen sharing. One can integrate built-in BotUp to help consumers whenever they need it. You can also integrate with well-known CRM software to nurture all the leads obtained from various methods.

Best Online Live Chat Software Platform


A solid, dependable, and logical choice for live chat software. Because of Conversations' simple interface, businesses of all sizes may use it. The setup process is no more difficult than copying and pasting. The drag-and-drop editor is then used to quickly and easily construct chatbot flows.

Sendinblue Conversations enables you to manage messages from your company's Instagram and Facebook accounts in addition to a live chat tool from your website, combining all of your real-time consumer conversations under one roof.


For websites and e-commerce companies, Chatra is a full-featured live chat application. For more efficient and quick customer support, it streamlines discussions from the most popular platforms, including messenger, email, and websites. With Chatra, you can automate engagement with prompted messages or engage website visitors in real-time while responding at your own pace. This reduces your workload and that of your support staff while still improving the customer experience.

The capability to target visitors on particular sites, such as product pages, where you can assist them in making decisions in real-time and increase conversion rates, is another fantastic tool.


It bills itself as a multichannel customer service platform. On top of its Internet chat window, it supports Facebook, SMS, email, WhatsApp, and Apple Business Chat. In addition, it integrates with a wide range of tools and e-commerce platforms.

This qualifies it for use by larger teams of sales representatives searching for online live chat software to assist numerous website visitors and clients.


Another 360-degree customer service software is LiveAgent. It features a ticketing system, an integrated call center, a knowledge base builder, and a customer access portal, in addition, to live chat. These added features enable visitors and customers to look for self-service help options and track the progress of their support issues without having to contact a team member.

LiveAgent's web chat software supports several languages, configurable chat windows, and video chat. Additionally, you may define chat assignment criteria to ensure that the most qualified employee responds to client questions.

Another intriguing feature is the proactive conversation invitations. They are programmed to follow up with visitors on a certain page in real time by a chat agent. Once your agents are available to interact with another customer, LiveAgent leverages AI to initiate such proactive invites.


The same company that produces the sales CRM software Zendesk Sell also produces Zendesk, a live chat for customer service. A ticketing system, reporting, and an AI and automation focus make Zendesk's chat software ideal for growing businesses. With routing, communication tools, and knowledge management, it is designed for larger teams and enables the quickest response times.

Zendesk unifies interactions across voice, social media, websites, email, and messaging platforms in a single agent workspace. Additionally, all of those mediums offer chatbots like Answer Bot. For the bot to use in various client interactions, you can also develop multiple workflows.


Combines live chat with chatbots for customer support. It is a perfect live chat software for small organizations because it is sales- and customer-focused. Popular systems like Shopify, Wix, and WordPress all have plugins available.

Email, Messenger, Instagram, and website chat are all connected via Tidio. You can also use it to gather emails for future correspondence. Support staff can reuse responses to frequently requested queries and save time by using the quick reply option. For creating chatbot workflows, there are additional automation templates and a drag-and-drop editor.


Start offering your clients the immediate communication they require, and watch your customer retention rates soar. Establish your live chat service, get a hold of your customers' concerns, and leverage the advanced features of live chat tools to become the go-to partner for your customers.

Visit 500apps today to check out NinjaChat, the best online live chat software for your business.

What Makes the Best Live Chat Software?
Join the SaaS Revolution
  • All-in-One Suite of 50 apps

  • Unbelievable pricing - $14.99/user

  • 24/5 Chat, Phone and Email Support


Email Finder Author Finder Email Validator Email List Email Hunter Email Checker Email Lookup Email Extractor Email Address Finder Email Scraper Find Emails CRM Software CRM Sales CRM CRM Software Enterprise CRM Software Cloud CRM Software Sales Enablement Workflow Automation Retail CRM Call Center CRM Real Estate CRM Sales Tool SDR Software Sales Engagement Platform Sales Qualified Leads Lead Management Tool Sales Tracking Sales Automation Outbound Sales Sales Prospecting Follow Up Leads Lead Management Call Center Software Call Center Software Outbound Call Center Auto Dialer Software Dialer Call Monitoring Automatic Call Distributor Answering Machine Detection Cloud Contact Center Software Virtual Call Center Call Management Time Tracking Time Tracking Employee Monitoring Time Tracker Time Tracking Software Timesheet Employee Time Clock Employee Tracking App Timekeeping Tracking App Time Clock App Applicant Tracking System ATS Applicant Tracking System Application Tracking System Applicant Software Recruiting Software ATS System Applicant Tracking Applicant Tracker Recruitment Software Candidate Relationship Management Systems Video Interviews Assessment Management Recruitment Software Video Interview Virtual Interview Coding Interview Interview Tool Online Assessment Employment Assessment Test Position Management Hiring App HRMS Software Human Resource Management HRMS Software HR Software Payroll Software Human Resource Software Employee Onboarding HRMS HR System Employee Management Document Management AI Writer Lead Enrichment AI Email Writer Sales Pitch Writer AI LinkedIn Outreach SEO Email writer Backlink Email Writer LinkedIn Chrome Extension Opening Line Writer Lead Generation Linkedin Search Prospect Lead Generation Sales Generation Data Enrichment CRM Integrations Technology Search Search with Email Integrations Website Search OKR Tool KPI OKR Task Management Performance Review Employee Performance Evaluation Employee Review Performance Management System OKR Goals MBO Email Notifications Learning Management System LMS Elearning Enterprise Learning Management Professional Development Employee Training Learning Management System Learning Platform Asynchronous Learning Training Management Knowledge Management Chatbot Chatbot AI Chatbot Customer Service Chatbot Online Chatbot Create Chatbot Messenger Chatbot Chatbot Software Website Chatbot Software Survey Bot Bot Builder Help Desk Software Ticketing Tool User Experience Help Desk Software Ticketing System Helpdesk Ticketing System Feedback Management Service Desk Software Support Ticketing Software Helpdesk Support Software Customer Service Ticketing System Live Chat Customer Service Software Live Chat Software Live Chat App Live Chat System Website Live Chat Live Chat Tool Web Chat Software Live Chat Support Software Customer Service Tool Live Chat Service Customer Feedback Customer Feedback Survey Customer Feedback Management Software Feedback Management Tool Customer Satisfaction Survey Software Customer Feedback Management System Client Feedback Software Survey Analysis Feedback Survey Software Feedback Management System User Feedback Software Customer Onboarding Customer Success Management Onboarding Process Workflows Customer Retention Customer Journey Onboarding Checklist User Segmentation Personalization Customized Templates Popup Builder API Platform End To End API Management Unified API Control REST API Management Web API Gateway API Documentation API Management API Integration API Development Unlimited Projects API Gateway Single Sign on Authentication Software Application Management Password Management SSO Configuration SSO Single Sign-On Access Management Easy Set-Up Single Login Secure Login App Builder App Builder Platform Low Code Application Platforms Low Code Development Build Your Own App Low Code App Software Drag And Drop Builder Custom Application Low Code Platform Low Code No Code Bespoke Software App Widgets Custom Widget File Picker Playground OAuth Keys File Manager Website Monitoring Reporting Web Application Monitoring Website Monitoring App Monitoring Performance Monitor App Baseline Analysis Location Insights Alerting System Reporting Wireframe Tool Design UI UX Project Management Mock Designer Wireframe Designer Website Mockup UI Prototyping Image Library Project Management Real-Time Updates Design UI UX Website Builder Website Builder Webpage Builder Website Creator Landing Page Creator Website Maker Blog Builder Ecommerce Website Builder Website Analytics Website Development Landing Page Builder Email Marketing Email Marketing Software Bulk Email Sender Automated Email Email Campaign Systems Email Automation Software Autoresponders Email Blast Service Email Marketing Email Marketing Automation Drip Campaigns Social Media Management Instagram Post Scheduler Social Media Analytics Social Media Management Social Media Planner Social Media Calendar Social Media Scheduling Social Media Listening Social Media Monitoring Social Listening SEO Tool Keyword Tool Link Building SEO Optimizer Website Audit On-Page SEO Broken Link Checker Rank Tracker Website Grader SEO Competitor Analysis Website Recording Website Analytics Click Tracking Usability Testing Website Monitoring Mouse Tracking Visitor Recording Session Replay Conversion Funnels Website Recording Website Visitor Tracker Website Personalization Lead Generation Tool Popup Maker Lead Generation Software Popup Builder Website Personalization Software Lead Capture Software Popup Builder Lead Capture Tool Lead Generation App Website Personalization App Content Planner Content Planner AI Writer Social Media Content Planner Ai Content Writer Social Media Content Calendar Content Generator AI Blog Writer Content Marketing Software Social Media Calendar Social Media Planner Push Notification Push Notification Push Messages Push Notification Service Push Service Push Notification App Custom Notifications Mobile Push Notifications Push Notification For Website Push Notification Tool Push Notification Providers Image Personalization Email Marketing Template Countdown Clock Personalization Software Personalized Software Countdown Clock Countdown Timer In Email Personalization Tool Personalized Images Personalized Videos Conversational Chatbot PPC Management Keyword Research PPC Management PPC Marketing Keyword Finder Keyword Generator Shopping Ads Adwords Reports Keyword Research Tool Keyword Suggestion Tool Team Chat Team Chat Software Collaboration Software Team Collaboration Team Communication Online Collaboration Collaboration Tool Teamwork Collaboration Virtual Communication Team Collaboration Software Business Phone System Virtual Phone Numbers Virtual PBX Toll Free Numbers Business Phone System IVR PBX Small Business Phone System PBX System VoIP Phone Cloud Phone Video Conferencing Video Conferencing Video Call Recording Virtual Conferencing Software Virtual Meetings Virtual Meeting Platforms Virtual Conference Platforms Online Conference Platforms Video Calling Software Cloud Meetings Video Conferencing Software Email Provider Email Software Software For Emails Hosted Emails Email With Domain Custom Email Address Email Hosting Business Email Address Email Encrypted Custom Domain Email Project Management Software Project Management Task Management Project Planner Project Management Tool Task Management Software Project Planning Software Project Management App Task Management App Project Management System Project Management Software Form Builder Form Builder Survey Builder Order Forms Web Forms Form Maker Form Creator Form Designer Survey Maker Survey Creator Custom Form Appointment Scheduling Appointment Scheduling Software Appointment Scheduling System Meetings Scheduler Appointment Scheduling App Online Appointment Scheduling Online Scheduling App Appointment Scheduler Appointment Booking App Calendar Scheduler Online Scheduler Robotic Process Automation RPA Tools RPA RPA Automation Robotic Automation Software Data Scraper Web Scraper Robotic Automation Website Scraper Business Process Automation Robotic Process Automation Business Process Management Workflow Management Business Process Modelling Business Process Automation BPMN BPM Software BPM Tool Business Process Management Workflow Software Workflow Automation Business Process Mapping App Integration Workflow Software Workflow App Workflow Automation Process Automation Application Integration Data Integration Tool Workflow Management Software Data Integration Software Workflow Tool Marketing Automation Electronic Signature Signature Maker Digital Signature Software Digital Signature Pdf Signer Esign Online Signature Signature Creator Sign Documents Online Electronic Sign E Signature

Get Started with 500apps Today

Ninjachat is a part of 500apps Infinity Suite

Please enter a valid email address
Sign Up 14-day FREE Trial