Customer service employees can connect with several consumers at the same time using live chat software. With the help of self-service tools and automated workflows, customers may quickly address a variety of easy problems.

Providing high-quality customer support has become crucial to the success of any company or business. Customers no longer identify with sales alone. They are the best and cheapest mode of spreading your business. If you have a business website, providing excellent customer support will invariably foster your relationship with your consumers and help you enhance your business.

When it comes to providing customer support, one of the challenges that a consumer faces in online shopping is getting disconnected from a live person who can solve their queries promptly and precisely. Organizations can easily overcome such a problem by offering web chat software. This will help a customer receive immediate assistance and enjoy an engaging experience.

What is Live Chat Software?

You will notice that many online businesses use a live-chat-support system to solve customer queries. But how do they do it, and what kind of software do they use? To put matters in simple words, live chat is a technology that empowers businesses to provide prompt messaging platforms to their customers.

With the help of a live chat system, the customer support team of a business can easily communicate with customers and prospective buyers. Such software allows customer care representatives to carry out asynchronous and real-time discussions through the business website. Such discussions may also take place on various social media channels, business apps, or via text messages.

<a href='best-live-chat-software'>best live chat software</a>

Why Use Live Chat Software?

Using live chat software lets you interact with your consumers where they feel most comfortable discussing their woes with a business. Many satisfied customers may also do further business with you by buying more products and services. However, using live chat software is more than mere customer preferences. There are also other benefits and uses of such software.

  • A live chat software enables customer care representatives to interact with multiple customers simultaneously.

  • Customers can quickly solve numerous simple problems with the help of self-service options and automated workflows. Such issues include checking balance or status, changing or tracking an order, etc.

  • Chatting with a live person gives the feel of discussing matters with a friend or family member.

NinjaChat – All-in-one Live Chat Software

There are several options for choosing a suitable live chat software for your business. First, however, you need to ensure that the software you choose fulfils your business requirements and meets your customer expectations. One of the best live chat tools is the NinjaChat software in such matters. It is designed to help you enhance customer retention.

NinjaChat provides faster solutions to consumer problems and transforms the customer support experience. You may opt to do multiple things with this software, such as chatbot software, and UI themes, to name a few.

Features of NinjaChat

NinjaChat allows your customers to connect with multiple departments to enjoy faster resolution. In addition, it comes with several features that make it an all-in-one live chat software. Some of these features are discussed below.

1. Customization

The NinjaChat software comes with a built-in customize feature. It helps you customize your live chats for enhanced engagement. You can create a chat widget within minutes, and it also allows you to customize the chats for your business website that will match your business.

Chat Transcript

2. Chat Transcript

Many customers wish to receive the chat discussions with a customer care representative in written form for future reference. You can fulfil their wish with the help of the conversation history feature. You can send your chat history to your customers as a record of your valuable discussion. It works as a vital record of every single detail of your customer’s interactions with a customer care agent. This also helps you understand the behaviour of your users.

This feature helps set up chat history to help you track chat history. This lets you get informed, save your time, and stay ahead. You can easily follow conversations, save valuable texts, and analyze to help your customers receive prompt solutions.

3. File Sharing

This feature of the NinjaChat software allows you to share and transfer essential files on the internet safely and securely. You may share your files across numerous devices with a single tap. You also have the privilege of storing the files in the cloud and accessing them with the file-sharing feature on any device.

All you need to do is create an account, and you will gain access to the most trusted and secure file-sharing site. There is nothing to worry about, as your files will be securely protected. In addition, there is no limit to the number of files that you can share, the number of users, and the size of the files.

4. Live Chat

With the help of this feature, you can chat with your customers in real-time. As a result, you can connect with a robust customer support platform that offers a quick response to your messages and boosts sales. Moreover, you can connect with your consumers without worrying about any interruption to the live chat. In other words, it offers a smooth experience with the best live chat software.

Thanks to the smooth flow of the live chat, you can let your online customers complete their lead forms and connect faster to close a deal. In addition, you will be able to offer fast resolutions and interact with your consumers better and faster. In other words, it is a hassle-free way of connecting with users using any device.

Any business will not like the idea of their customers leaving them. This is why keeping users happy has become a serious matter. After all, when consumers are so glad, it will result in better business and improved sales. Thus, live chat is one of the fastest and most convenient ways to provide solutions to your customers and keep them satisfied.

What Makes the Best Live Chat Software?
Join the SaaS Revolution
  • All-in-One Suite of 50 apps

  • Unbelievable pricing - $14.99/user

  • 24/5 Chat, Phone and Email Support


Email Finder Author Finder Email Validator Email List Email Hunter Email Checker Email Lookup Email Extractor Email Address Finder Email Scraper Find Emails CRM Software CRM Sales CRM CRM Software Enterprise CRM Software Cloud CRM Software Sales Enablement Workflow Automation Retail CRM Call Center CRM Real Estate CRM Sales Tool SDR Software Sales Engagement Platform Sales Qualified Leads Lead Management Tool Sales Tracking Sales Automation Outbound Sales Sales Prospecting Follow Up Leads Lead Management Call Center Software Call Center Software Outbound Call Center Auto Dialer Software Dialer Call Monitoring Automatic Call Distributor Answering Machine Detection Cloud Contact Center Software Virtual Call Center Call Management Time Tracking Time Tracking Employee Monitoring Time Tracker Time Tracking Software Timesheet Employee Time Clock Employee Tracking App Timekeeping Tracking App Time Clock App Applicant Tracking System ATS Applicant Tracking System Application Tracking System Applicant Software Recruiting Software ATS System Applicant Tracking Applicant Tracker Recruitment Software Candidate Relationship Management Systems Video Interviews Assessment Management Recruitment Software Video Interview Virtual Interview Coding Interview Interview Tool Online Assessment Employment Assessment Test Position Management Hiring App HRMS Software Human Resource Management HRMS Software HR Software Payroll Software Human Resource Software Employee Onboarding HRMS HR System Employee Management Document Management AI Writer Lead Enrichment AI Email Writer Sales Pitch Writer AI LinkedIn Outreach SEO Email writer Backlink Email Writer LinkedIn Chrome Extension Opening Line Writer Lead Generation Linkedin Search Prospect Lead Generation Sales Generation Data Enrichment CRM Integrations Technology Search Search with Email Integrations Website Search OKR Tool KPI OKR Task Management Performance Review Employee Performance Evaluation Employee Review Performance Management System OKR Goals MBO Email Notifications Learning Management System LMS Elearning Enterprise Learning Management Professional Development Employee Training Learning Management System Learning Platform Asynchronous Learning Training Management Knowledge Management Chatbot Chatbot AI Chatbot Customer Service Chatbot Online Chatbot Create Chatbot Messenger Chatbot Chatbot Software Website Chatbot Software Survey Bot Bot Builder Help Desk Software Ticketing Tool User Experience Help Desk Software Ticketing System Helpdesk Ticketing System Feedback Management Service Desk Software Support Ticketing Software Helpdesk Support Software Customer Service Ticketing System Live Chat Customer Service Software Live Chat Software Live Chat App Live Chat System Website Live Chat Live Chat Tool Web Chat Software Live Chat Support Software Customer Service Tool Live Chat Service Customer Feedback Customer Feedback Survey Customer Feedback Management Software Feedback Management Tool Customer Satisfaction Survey Software Customer Feedback Management System Client Feedback Software Survey Analysis Feedback Survey Software Feedback Management System User Feedback Software Customer Onboarding Customer Success Management Onboarding Process Workflows Customer Retention Customer Journey Onboarding Checklist User Segmentation Personalization Customized Templates Popup Builder API Platform End To End API Management Unified API Control REST API Management Web API Gateway API Documentation API Management API Integration API Development Unlimited Projects API Gateway Single Sign on Authentication Software Application Management Password Management SSO Configuration SSO Single Sign-On Access Management Easy Set-Up Single Login Secure Login App Builder App Builder Platform Low Code Application Platforms Low Code Development Build Your Own App Low Code App Software Drag And Drop Builder Custom Application Low Code Platform Low Code No Code Bespoke Software App Widgets Custom Widget File Picker Playground OAuth Keys File Manager Website Monitoring Reporting Web Application Monitoring Website Monitoring App Monitoring Performance Monitor App Baseline Analysis Location Insights Alerting System Reporting Wireframe Tool Design UI UX Project Management Mock Designer Wireframe Designer Website Mockup UI Prototyping Image Library Project Management Real-Time Updates Design UI UX Website Builder Website Builder Webpage Builder Website Creator Landing Page Creator Website Maker Blog Builder Ecommerce Website Builder Website Analytics Website Development Landing Page Builder Email Marketing Email Marketing Software Bulk Email Sender Automated Email Email Campaign Systems Email Automation Software Autoresponders Email Blast Service Email Marketing Email Marketing Automation Drip Campaigns Social Media Management Instagram Post Scheduler Social Media Analytics Social Media Management Social Media Planner Social Media Calendar Social Media Scheduling Social Media Listening Social Media Monitoring Social Listening SEO Tool Keyword Tool Link Building SEO Optimizer Website Audit On-Page SEO Broken Link Checker Rank Tracker Website Grader SEO Competitor Analysis Website Recording Website Analytics Click Tracking Usability Testing Website Monitoring Mouse Tracking Visitor Recording Session Replay Conversion Funnels Website Recording Website Visitor Tracker Website Personalization Lead Generation Tool Popup Maker Lead Generation Software Popup Builder Website Personalization Software Lead Capture Software Popup Builder Lead Capture Tool Lead Generation App Website Personalization App Content Planner Content Planner AI Writer Social Media Content Planner Ai Content Writer Social Media Content Calendar Content Generator AI Blog Writer Content Marketing Software Social Media Calendar Social Media Planner Push Notification Push Notification Push Messages Push Notification Service Push Service Push Notification App Custom Notifications Mobile Push Notifications Push Notification For Website Push Notification Tool Push Notification Providers Image Personalization Email Marketing Template Countdown Clock Personalization Software Personalized Software Countdown Clock Countdown Timer In Email Personalization Tool Personalized Images Personalized Videos Conversational Chatbot PPC Management Keyword Research PPC Management PPC Marketing Keyword Finder Keyword Generator Shopping Ads Adwords Reports Keyword Research Tool Keyword Suggestion Tool Team Chat Team Chat Software Collaboration Software Team Collaboration Team Communication Online Collaboration Collaboration Tool Teamwork Collaboration Virtual Communication Team Collaboration Software Business Phone System Virtual Phone Numbers Virtual PBX Toll Free Numbers Business Phone System IVR PBX Small Business Phone System PBX System VoIP Phone Cloud Phone Video Conferencing Video Conferencing Video Call Recording Virtual Conferencing Software Virtual Meetings Virtual Meeting Platforms Virtual Conference Platforms Online Conference Platforms Video Calling Software Cloud Meetings Video Conferencing Software Email Provider Email Software Software For Emails Hosted Emails Email With Domain Custom Email Address Email Hosting Business Email Address Email Encrypted Custom Domain Email Project Management Software Project Management Task Management Project Planner Project Management Tool Task Management Software Project Planning Software Project Management App Task Management App Project Management System Project Management Software Form Builder Form Builder Survey Builder Order Forms Web Forms Form Maker Form Creator Form Designer Survey Maker Survey Creator Custom Form Appointment Scheduling Appointment Scheduling Software Appointment Scheduling System Meetings Scheduler Appointment Scheduling App Online Appointment Scheduling Online Scheduling App Appointment Scheduler Appointment Booking App Calendar Scheduler Online Scheduler Robotic Process Automation RPA Tools RPA RPA Automation Robotic Automation Software Data Scraper Web Scraper Robotic Automation Website Scraper Business Process Automation Robotic Process Automation Business Process Management Workflow Management Business Process Modelling Business Process Automation BPMN BPM Software BPM Tool Business Process Management Workflow Software Workflow Automation Business Process Mapping App Integration Workflow Software Workflow App Workflow Automation Process Automation Application Integration Data Integration Tool Workflow Management Software Data Integration Software Workflow Tool Marketing Automation Electronic Signature Signature Maker Digital Signature Software Digital Signature Pdf Signer Esign Online Signature Signature Creator Sign Documents Online Electronic Sign E Signature

Get Started with 500apps Today

Ninjachat is a part of 500apps Infinity Suite

Please enter a valid email address
Sign Up 14-day FREE Trial